Our WarrantyNormal Aquatics
Limited Lifetime Warranty
Normal Aquatics Aquarium’s acrylic and glass aquariums are warranted for a lifetime against leakage due to manufacturer defect. The aquarium needs to be placed on an appropriate stand for the warranty to be valid. Any wood cabinetry or steel frame built by Normal Aquatics for the aquarium will be considered appropriate. This warranty extends to the original purchaser of the tank only, and is not transferable to subsequent owners.
The entire bottom of the aquarium must be fully and evenly supported on a flat, level surface at all times. The use of a stand that supports the tank around the perimeter only, as often used for glass tanks, will void the warranty. An appropriate stand for acrylic tanks will be strong enough to hold the weight and will have a top that is flat enough so that if the tank were set directly on it, there would be no dips or humps that would cause the tank bottom to not make contact with the top of the stand at any point before it is filled. For all practical purposes, the top of the stand must be as strong at any given point in the middle as it is on the perimeter. This means that a sheet of plywood cannot simply be set on top of a perimeter stand, as when filled with water the tank bottom could bulge down in the middle and put extra stress on the bonds.
There must be cross braces on the top of any stand before the flat stock is added, regardless if it is wood or steel. The top of the stand must have at a minimum one layer of ¾” flat stock, usually plywood.
The aquarium may not be modified or changed in any way other than by Normal Aquatics without authorization. Doing otherwise will void the warranty.
Mishandling, accidents, abuse, or Acts of Nature will void the warranty.
Repair/replacement of the aquarium is at the discretion of Normal Aquatics. Normal Aquatics’ liability is limited to the replacement value of the tank only and does not extend to replacement of livestock, or any other consequential damages to persons or property.
It is recommended that you check with your insurance to confirm that it would cover any damages arising from the unlikely event of a tank failure, as this insurance is the responsibility of the buyer and not provided by Normal Aquatics. Aquariums determined to be defective will be replaced free of charge for the first 3 years from date of purchase.
Replacement value from years 2 to 3 will be at 50% of the prevailing price. Replacement after year 3 will be at 25% of the prevailing price. (Customer responsible for 75%) Shipping of tank to Normal Aquatics, if required, is the responsibility of the customer. Shipping of the replacement to the customer will be the responsibility of Normal Aquatics. Normal Aquatics shall not be held liable for removal, installation, or any other incidentals incurred while obtaining warranty replacements.